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Policies

Thank you for choosing Seamoss Head as your trusted source for premium sea moss and wellness products. We want to ensure a seamless and satisfactory shopping experience for all our valued customers. Please read our policies, terms & conditions below for important information regarding your orders and returns.

 

SEAMOSS HEAD PRIVACY POLICY


Last updated: May 2, 2025


At Seamoss Head, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website (https://www.seamosshead.com/), purchase our sea moss products, or interact with us through other channels, such as email or SMS. By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information about you to provide our products, improve your experience, and communicate with you. The types of information we collect include:

  • Personal Information: This includes your name, email address, phone number, billing address, and shipping address, which you provide when you place an order, sign up for our newsletter, or opt in to receive SMS messages.

  • Payment Information: When you make a purchase, we collect payment details such as credit card numbers or other payment method information. However, we do not store this information directly; it is processed securely through our trusted third-party payment processors.

  • Browsing Information: We automatically collect information about how you interact with our website, such as your IP address, browser type, device information, pages visited, and the time spent on our site. This is done using cookies, web beacons, and similar technologies.

  • Communication Information: If you contact us via email, phone, or through our website’s contact form, we may collect details about your inquiry, including any personal information you provide in your message.

2. How We Use Your Information
We use the information we collect for the following purposes:

  • To Process Orders: We use your personal and payment information to process your purchases, ship your sea moss products, and provide order updates or customer support.

  • To Communicate with You: We may use your email address or phone number to send you order confirmations, shipping updates, promotional offers, or wellness tips. If you opt in to SMS messages, we will send text messages as outlined in our SMS Terms and Conditions (https://www.seamosshead.com/sms-terms).

  • To Improve Our Services: We analyze browsing information to understand how users interact with our website, allowing us to improve its functionality, content, and user experience.

  • To Send Marketing Communications: If you sign up for our newsletter or opt in to marketing communications, we may send you emails or SMS messages about new products, discounts, or wellness advice related to sea moss. You can opt out of these communications at any time.

  • To Ensure Security and Prevent Fraud: We use your information to monitor and protect our website from fraudulent activities, unauthorized transactions, or other security issues.

3. How We Share Your Information
We do not sell your personal information to third parties. However, we may share your information in the following ways:

  • With Service Providers: We work with trusted third-party service providers to help us operate our business. This includes payment processors (e.g., Stripe or PayPal), shipping companies (e.g., USPS or FedEx), and email/SMS platforms. These providers are contractually obligated to protect your information and use it only for the services they provide to us. Seamoss Head does not share SMS opt-in data or phone numbers with any third party or affiliate company for marketing purposes.

  • For Legal Reasons: We may share your information if required by law, such as to comply with a court order, respond to a government request, or protect our rights, property, or safety.

  • Business Transfers: If Seamoss Head is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and your options regarding your information.

4. How We Protect Your Information
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes using secure servers, encryption for payment transactions, and limiting access to your data within our team. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. If you have concerns about the safety of your information, please contact us at https://www.seamosshead.com/contact.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences, track your activity, and serve relevant ads. You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of our website. For example:

  • Essential Cookies: These are necessary for our website to function, such as maintaining your shopping cart or login session.

  • Analytics Cookies: These help us understand how visitors use our site, such as which pages are most popular, so we can improve our content and layout.

  • Marketing Cookies: These allow us to show you personalized ads based on your browsing behavior.

6. Your Choices and Rights
You have control over your personal information and how we use it. Your rights include:

  • Opting Out of Communications: You can unsubscribe from our emails by clicking the “unsubscribe” link in any email or opt out of SMS messages by replying STOP to any text message. See our SMS Terms and Conditions for more details (https://www.seamosshead.com/sms-terms).

  • Accessing or Updating Your Information: You can request access to the personal information we hold about you or ask us to update or correct it by contacting us at https://www.seamosshead.com/contact.

  • Deleting Your Information: You can request that we delete your personal information, subject to certain legal obligations (e.g., keeping order records for tax purposes).

  • Do Not Track: Some browsers have a “Do Not Track” feature. Our website does not currently respond to these signals, but you can manage tracking through your cookie settings.

7. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it immediately. If you believe we have collected information from a child under 13, please contact us at https://www.seamosshead.com/contact.
8. International Users
Seamoss Head is based in the United States, and your information will be processed and stored in the U.S. If you are accessing our website from outside the U.S., please be aware that U.S. privacy laws may differ from those in your country. By using our website, you consent to the transfer of your information to the U.S.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make changes, we will update the “Last updated” date at the top of this policy. If the changes are significant, we will notify you by email or through a notice on our website. Your continued use of our website or services after such changes constitutes your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us at:

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SEAMOSS HEAD SMS TERMS AND CONDITIONS

 

Last updated: May 2, 2025

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These SMS Terms and Conditions ("Terms") govern your subscription to and receipt of text messages (SMS) from Seamoss Head, a company dedicated to providing high-quality sea moss products and wellness solutions. By opting in to receive SMS messages from us, you agree to these Terms. If you do not agree with these Terms, please do not opt in to receive SMS messages.

1. SMS Consent Communication

By providing your phone number and opting in to receive SMS messages from Seamoss Head, you consent to receive text messages from us regarding our products, promotions, and wellness tips. The information you provide, including your phone number, will not be shared with third parties for marketing purposes. Your phone number will only be used for the purposes outlined in these Terms and in accordance with our Privacy Policy, available at https://www.seamosshead.com/privacy-policy.

2. Types of SMS Communications

If you have consented to receive text messages from Seamoss Head, you may receive messages related to the following purposes (these are examples and may vary based on your selected preferences during the opt-in process):

  • Product Updates and Promotions: Notifications about new sea moss products, special offers, or discount codes available on our website. For example, "Boost your wellness with our new Organic Sea Moss Gel! Use code SEAMOSS10 for 10% off your first order. Reply STOP to unsubscribe."

  • Order Reminders and Follow-ups: Updates on your order status, shipping notifications, or requests for feedback after your purchase. For example, Your order #12345 has shipped! Expect delivery by 5/20. We'd love your feedback after trying our sea moss! Reply STOP to unsubscribe."

  • Wellness Tips and Educational Content: Informative messages about the benefits of sea moss, usage tips, or health-related advice to enhance your wellness journey. These messages are designed to keep you informed about Seamoss Head’s offerings and to support your experience with our products. For Example, Did you know sea moss is packed with 92 minerals? Add it to smoothies for a nutrient boost! Reply STOP to unsubscribe."

    3. Message Frequency

The frequency of SMS messages you receive may vary depending on the type of communication and your engagement with Seamoss Head. For example, you may receive up to 3 SMS messages per week related to product promotions, order updates, or wellness tips. The exact frequency will depend on your interactions with our website, purchases, and the preferences you select during the opt-in process.

4. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply to SMS messages you receive from Seamoss Head, depending on your mobile carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally. Seamoss Head is not responsible for any charges incurred as a result of receiving SMS messages. We recommend confirming with your mobile carrier regarding any applicable fees to avoid unexpected costs.

5. Opt-In Method

You may opt in to receive SMS messages from Seamoss Head in the following ways:

By submitting an online form on our website (https://www.seamosshead.com) where you provide your phone number and explicitly consent to receiving SMS messages about our products and services. Opting in is voluntary, and you are not required to consent to SMS messages as a condition of purchasing any sea moss products or services from Seamoss Head. If you do not wish to receive SMS messages, you can choose not to check the SMS consent box during the sign-up process on our website. Other ways to Opt-In to receive SMS messages form Seamoss Head include: Verbally, during a conversation and By filling out a paper form.

6. Opt-Out Method

You may opt out of receiving SMS messages from Seamoss Head at any time. To do so, simply reply STOP to any SMS message you receive from us. Upon receiving your opt-out request, we will cease sending you SMS messages within a reasonable timeframe, typically within 10 business days. You may also receive a final confirmation message to confirm that your opt-out request has been processed. Alternatively, you may contact us directly at https://www.seamosshead.com/contact to request removal from our messaging list.

7. Help

If you are experiencing any issues with our SMS messages or need assistance, you can reply with the keyword HELP to any message you receive from us. Alternatively, you can contact us directly for support at https://www.seamosshead.com/contact. Our customer service team is available to assist you with any questions or concerns related to our SMS communications or your orders.

8. Standard Messaging Disclosures

The following disclosures apply to your receipt of SMS messages from Seamoss Head:

  • Message and data rates may apply, as determined by your mobile carrier.

  • You can opt out at any time by texting STOP to any message you receive.

  • For assistance, you can text HELP or visit our Privacy Policy at https://www.seamosshead.com/privacy-policy and Terms and Conditions at https://www.seamosshead.com/terms.

  • Message frequency may vary depending on your interactions with Seamoss Head and your selected preferences.

    9. Additional Information

Seamoss Head reserves the right to modify these SMS Terms and Conditions at any time to reflect changes in our services, legal requirements, or business practices. Any changes will be updated on this page, and the "Last updated" date will reflect the date of the most recent changes. Your continued participation in our SMS program after such changes constitutes your acceptance of the updated Terms.

If you have any questions about these Terms, please contact us at https://www.seamosshead.com/contact.

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SHIPPING POLICY

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1. Order Processing: We strive to process and ship all orders promptly. Orders are typically processed within 1-3 business days, excluding weekends and holidays.

2. Shipping Methods: We offer a variety of shipping options to accommodate your needs. During the checkout process, you can select your preferred shipping method. Available options may include standard shipping, expedited shipping, or international shipping.

3. Shipping Rates: Shipping rates are calculated based on the weight, destination, and shipping method chosen during checkout. The total shipping cost will be displayed before you finalize your purchase.

4. Shipment Tracking: Once your order has been processed and shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress and estimated delivery date of your package.

5. Delivery Time: Delivery times may vary depending on your location and the selected shipping method. Please note that estimated delivery times provided during checkout are approximate and not guaranteed. Delays due to unforeseen circumstances or carrier issues may occur.

We also offer local delivery and pickup options.

6. Shipping Restrictions: Please be aware that certain products may have shipping restrictions due to regional regulations or customs policies. It is your responsibility to ensure that the items you are ordering comply with the shipping regulations of your location.

 

 

RETURN POLICY

 

1. Satisfaction Guarantee: We are committed to your satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase, please contact our customer support within 14 days of receiving your order.

2. Eligibility: To be eligible for a return, items must be unused, unopened, and in their original packaging. We cannot accept returns of opened or used products due to health and safety reasons.

3. Return Process: To initiate a return, please contact our customer support team. They will guide you through the return process and provide you with the necessary instructions. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

4. Refunds and Exchanges: Once we receive and inspect the returned items, we will process your refund or exchange. Refunds will be issued to the original payment method used during the purchase. In the case of exchanges, we will ship the requested replacement item(s) as soon as possible.

5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will gladly replace the item or provide a refund, including any applicable shipping costs.

*Please note that these policies are subject to change without prior notice. We recommend reviewing our shipping and return policy periodically for any updates or revisions.

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*If you have any further questions or require assistance regarding our shipping and return policy, please contact our customer support team, and we will be happy to assist you.

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*Thank you for choosing Seamoss Head. We appreciate your trust and look forward to serving you with top-quality products and exceptional service.

• Nature's best kept secret! •
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